Welcome to our FAQ page! No two printers are alike, which can cause some confusion for consumers. We have created this handy list of frequently asked questions to help our customers gain a better understanding of the machines and products that they use. If you have a question that is not listed below feel free to send us an email or submit your questions through our RFQ form.

How is the quality of Remanufactured Cartridges?

A: You can expect to have the same exact quality of print and page yield as OEM (Original Equipment Manufacturer) cartridges.

How much money can I expect to save?

A: You can expect to have anywhere between 30-60% off the cost of the ink or toner cartridges from Big Box retailers.

What is the difference between Ink and Toner?

A: Ink is a liquid, toner is powdered plastic. An easy way to think about it: toner cartridges are much larger in physical size than Inkjet, and the cost per print is usually much lower. Therefore laser printers are considered to be more economical machines.

What is a drum?

A: A drum is the part of the toner cartridge that lays the actual image onto the page. They are used exclusively with Toner cartridges. Some manufacturers have drums integrated into the laser cartridge (HP, Canon, Lexmark) and some typically make them two separate items (Brother, Dell, some Lexmark).

Why do most manufacturers sell 2 different versions of Toner cartridge for my printer? (i.e. “A” vs. “X” for HP)

A: Most laser printer manufacturers offer two different levels of Page Yield – Low Yield and High Yield. In almost all cases, the High Yield toner cartridge will result in a lower cost per page printed. At Rapid Refill we will make sure you are printing at the lowest cost per page possible.

Why should I refrain from purchasing the cheapest printer I can – I am saving money, right?

A: As a general rule  – the lower the cost of the printer, the more expensive it is to run. Feel free to give us a call or send us an email and we will make sure you get a printer that is going to work best for you!

What is cartridge Page Yield?

A: Page Yeild is the number of pages you should reasonably expect a print cartridge to print. This is a general estimate, and based on 5% coverage of each page printed. Manufacturers make it very difficult to find out how many pages a cartridge is capable of printing. Please give us a call and we would be happy to tell you the page yield of your cartridge.

I can find my Toner/Ink cheaper on the Internet – Why is that?

A: You can always find something cheaper; if that is truly your main focus. If you can buy a burger from any fast food place for only $1, why would you pay $13 at a sit down restaurant? The answer is quality – meaning you get what you pay for. When you purchase from Rapid Refill you are receiving only the highest quality of remanufactured cartridges.

What all comes with my purchase from Rapid Refill Print Solutions?

A: Not only do you get an extremely high quality remanufactured cartridge, you also get a product guarantee! We warrant our cartridges for a total of 1 year after the purchase date. For our Commercial Business Accounts, we provide free technical advice and service calls (a $99.95 savings). One of our qualified technicians will come onsite to diagnose the problem, the only thing you pay for are any parts that may be required for repair. We provide Free Same Day Delivery to our Commercial Business Accounts as well. Need a new printer? We also offer free consulting to help ensure you make a great purchase, whether or not you buy your new printer from us. Our goal is to make sure you get the best printer for the job you need.

Why do you sell OEM cartridges as well as Remanufactured?

A: Our goal is to improve your life, not just sell you a toner cartridge! When manufacturers come out with new machines, they sometimes make it difficult for cartrdiges to be remanufactured. So until we have a remanufactured cartridge that we can sell with 100% confidence, we will provide genuine cartridges.

Do we offer a cartridge core credit?

A: We do offer recycling programs for schools and nonprofits – please call or email us for details. As for core credits, unfortunately we do not offer any. We still encourage you to recycle your old or empty ink or toner cartridges to keep them out of landfills. Please feel free to do that at any of our locations.

Why is it so important to protect the electronics on my cartridges?

A: The electronics are the most sensitive part on your cartridge, it is the part that communicates with the printer. Even though they are exposed, you still want to treat them with the utmost care.

Will Remanufactured cartridges void the warranty on my printer?

A: Absolutely not! Thanks to the Magnuson Moss Warranty Improvement Act, it’s actually against the law for printer brands like Hp or Brother to void your printer warranty for using compatible printer cartridges. The Magnuson Moss Warranty Improvement Act is an actual law that protects consumer rights in regards to manufacturer warranties, including desktop inkjet and laserjet printers.  Here’s an excerpt from the law that specifically applies to the use of generic or third party parts in name brand appliances:

“No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name.”

There you have it: using remanufactured printer ink is legal and cannot invalidate your printer warranty, no matter what the brand.

Why can’t I print in black when my color cartridge is empty?

A: Most manufacturers design their printers, specifically the electronics on the cartridges, to require ink in all cartridges in order to print anything!! So even though your black cartrdige is full, if your color cartrdige is empty the printer will not print. There are some exceptions to this rule. We find that many older printers will allow you to print if you select “black and white only” in your print preview, so long as the empty color cartrdige is still in the carraige.

Still have questions? Contact Us for answers!